Frequently Asked
Questions at fb774

The minimum deposit at fb774 is ₱100 via GCash or PayMaya. For bank transfers, the minimum may vary depending on your bank's own transfer limits, but fb774's minimum accepted bank deposit is ₱500. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification.

GCash and PayMaya deposits are instant — your fb774 balance is updated in real time as soon as the transaction is confirmed. Bank transfers typically take a few minutes to 1 hour during banking hours, though some transfers may take longer depending on your bank's processing schedule. If your deposit has not reflected after 2 hours, contact our live chat support with your transaction reference number.

To withdraw from fb774, go to your account dashboard and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. You must have completed KYC verification before your first withdrawal can be processed. The minimum withdrawal amount is ₱200. Make sure your withdrawal account name matches your registered fb774 account name — mismatched names will cause delays.

• GCash / PayMaya: Typically 15 minutes to 1 hour after approval
• Bank Transfer: 1–3 business days depending on your bank

Withdrawal requests are reviewed by our finance team before processing. Most requests submitted before 5:00 PM (PHT) on business days are processed the same day. Requests submitted on weekends or public holidays may be processed on the next business day. Large withdrawals may require additional verification.

fb774 does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a fee for InstaPay or PESONet transfers. Please check with your payment provider for their applicable charges. fb774 is not responsible for third-party transaction fees.

Yes. All games at fb774 Casino use certified Random Number Generator (RNG) technology for slots and digital table games, ensuring that every outcome is completely random and independent of previous results. Live dealer games are streamed in real time from professional studios with physical cards and equipment, providing full transparency. fb774's games are regularly audited for fairness as part of our PAGCOR compliance obligations.

Absolutely. fb774 Casino is fully optimized for mobile play. You can access all games directly through your mobile browser — no app download required. The platform is compatible with both Android and iOS devices. For the best experience, use a stable internet connection (WiFi or 4G/5G) when playing live dealer games, as these require a consistent stream.

Wild Bounty Showdown is one of fb774's featured specialty games — a high-energy slot-style game with a Wild West theme, featuring bounty hunter characters, free spin rounds, and multiplier mechanics. It's one of the most popular titles among fb774 players in the Philippines. Visit the Wild Bounty Showdown page for a full game guide and tips.

Astar Live is fb774's premium live dealer gaming section, featuring professional dealers streaming in real time from high-quality studios. Games available include Live Blackjack, Live Baccarat, Live Roulette, and more. Astar Live is designed to replicate the atmosphere of a real casino floor — complete with multiple camera angles, real-time chat with dealers, and side bet options.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games may contribute differently toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Always read the full bonus terms before claiming any offer.

Most bonuses at fb774 are credited automatically when you meet the qualifying conditions — such as making a minimum deposit of a specified amount. Some promotions may require you to enter a promo code during the deposit process. Log in to your fb774 account and visit the Promotions page to see all currently available offers and their specific claim instructions.

No. Bonus funds cannot be withdrawn directly — they must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirement is fulfilled, the resulting real-money balance can be withdrawn normally. If you wish to forfeit a bonus before completing the wagering requirement, contact our support team — note that any winnings generated from the bonus will also be forfeited.

Yes. fb774 strongly recommends enabling two-factor authentication (2FA) on your account. With 2FA enabled, every login attempt requires both your password and a one-time PIN sent to your registered mobile number. This significantly reduces the risk of unauthorized access even if your password is compromised. You can enable 2FA in your account security settings.

If you suspect that someone has accessed your fb774 account without your permission, take these steps immediately:

• Change your password right away via the Login page
• Enable 2FA if it is not already active
• Contact fb774 live chat support to report the incident and request a temporary account freeze while the issue is investigated
• Check your recent transaction history for any unauthorized deposits or withdrawals

Our security team will investigate and take appropriate action. Never share your login credentials with anyone.

fb774 uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) in handling your personal data. For full details on how we collect, use, and protect your information, please read our Privacy Policy.

You can activate self-exclusion directly from your account settings under the Responsible Gaming section. Select your preferred exclusion period and confirm. Self-exclusion takes effect immediately and is irrevocable for the duration of the exclusion period — fb774 cannot lift it early even at your request. You can also request self-exclusion through our 24/7 live chat support team, who will process it immediately. During exclusion, all marketing communications from fb774 will be suppressed.

fb774 Casino strictly enforces a 21+ age restriction in compliance with Philippine law and PAGCOR regulations. All players must verify their age during the KYC process before real-money play is permitted. If you are under 21, you are not permitted to register or play at fb774. If you are a parent or guardian, please use parental control software to prevent minors from accessing online gaming platforms.

If you or someone you know is struggling with problem gambling, support is available in the Philippines. You can reach out to:

• PAGCOR Responsible Gaming Hotline — contact PAGCOR directly for referrals to counseling services
• National Center for Mental Health (NCMH) — crisis hotline available for mental health support
• fb774 Responsible Gaming Support — contact our live chat team 24/7 for immediate account assistance including self-exclusion and limit-setting

You are not alone. Seeking help is a sign of strength, not weakness. Visit our Responsible Gaming page for more resources and tools.